Returns Policy (within New Zealand)

All goods are guaranteed 100%

If you are not satisfied with any purchase, simply return the goods to us in original condition within 14 days, with the proof of purchase, and we will exchange it, replace it, or refund you.

We will happily accept returns if we have made an error with your order and Vital Greens NZ will pay the return postage.

You can email us anytime at sales@vitalgreens.co.nz  or call us on 021 073 8917 to discuss your return.

Returns process

Using a carton or courier bag, package product and address to

Returns c/- Vital Greens NZ Online

9 Jane Gifford Place,

Half Moon Bay,

Auckland 2012

  • Include proof of purchase and a detailed description of why you are returning the product
  • Once received in our warehouse, we will process the return within 1 business day to ensure a swift exchange or refund

We recommend using an insured courier service and that you keep a record of your shipment until replacement or credit is received

Damaged Goods

Goods damaged in transit will be replaced at our cost, provided the customer returns the complete damaged product to Vital Greens NZ Online within 14 days of purchase.

The cost of returning the goods (by courier or fast post within New Zealand) will be refunded or compensated.

Damaged goods and requests for a replacement should be sent to:

Vital Greens NZ Online

9 Jane Gifford Place

Half Moon Bay

Auckland 2012

Telephone :  021 073 8917