Delivery Policy (within New Zealand)
You can expect your goods to arrive quickly and in great condition.
We offer FREE courier delivery within New Zealand on all orders over NZ$79 total.
For orders under this amount, delivery is just NZ$4.50.
All goods will be dispatched from our premises in Auckland and delivered by Fastway Couriers.
All Fastway orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent.
We send signature required unless otherwise requested. If you’re not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don’t think it’s safe to leave, they’ll leave a card to call. If you have special instructions on where you would like the courier to leave your order please ensure you advise this when you place your order.
Goods will usually arrive within 1-3 days of dispatch.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
Should goods arrive damaged please refer to our Refunds & Returns policy.
Please note: we don’t ship to PO Boxes or Private Bags.
Please contact us directly if you are overseas and would like to have Vital products shipped to you.